The simplest way to order medications is now the NHS app


The Prescription Orderline will be coming to an end on the 30th of September 2021.

We understand that this will mean a change to how you can order your repeat medication and we and the CCG would like to know how this will affect you and what support you may need to order your medicines in the future. 

Please tell us about how this will impact you by completing this short survey:


This is a guide to the alternative ways to order your medications.

1) If you have a smartphone or tablet, the simplest way is to order medications through the NHS app.

For instructions on how to download and use the NHS App please visit this website:

A GP has made this video of the process of getting set up


2) If you are a carer for a child or other adult, you can also order on their behalf through the NHS app.

We need to request a code to link them to your NHS app account. You can request this through AskmyGP. We will need a photo of some ID, for example passport, driving licence, birth certificate, utility bill or bank statement. We may also need consent from the person you care for.


3) If you do not have a smartphone or tablet, you can order through ‘SystmOne online’ on a computer. The link for this is the top of the page.

Please contact us on AskmyGP, send a photo of ID, and we can set you up.


4) If you have no online access

If you have no online access you will need to call us at least 4 working days before your medications run out. Alternatively you can drop your request in by paper. Ordering online is safer and quicker everyone. We would ask that you only use these methods if you do not have any online access.

Making the change may involve a bit of work for everyone. However excellent feedback from patients using the NHS app suggests this could be an improvement.


We ask that you do not use AskmyGP to request monthly prescriptions. We ask that you use one of these 4 systems.


Processing requests takes up to 4 working days

Regardless of how we get your request, we aim to process your prescription in 2 working days. Pharmacies processing time varies but is usually around 2 working days in addition. We ask that you order them in plenty of time as urgent requests take us away from other patient care.


If you have any feedback about how we can improve this please submit this through our website.


Medication Reviews

Patients on repeat medication will usually be asked to see a doctor, nurse practitioner or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip. Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.

If you fail to attend for a medication review, this could result in your next prescription being given at a reduced quantity.


Prescription Fees

Help with NHS costs

In England, around 90% of prescription items are dispensed free. This includes exemptions from charging for those on low incomes, such as:

  • those on specific benefits or through the NHS Low Income Scheme
  • those who are age exempt
  • those with certain medical conditions
  • More information is available at NHS Choices

NHS Charges

These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.

  • Prescription (per item): £9.65
  • 12-month prepayment certificate (PPC): £111.60
  • 3-month PPC: £31.25

If you will have to pay for four or more prescription items in three months or more than 14 items in 12 months, you may find it cheaper to buy a PPC.

  • Telephone advice and order line 0845 850 0030
  • General Public - Buy or Renew a PPC On-line

There is further information about prescription exemptions and fees on the NHS website.