Contact the practice

Birley Health Centre

120 Birley Lane
Sheffield
South Yorkshire
S12 3BP

Out of Hours: 111

Opening Times

Monday	8:00am to 6:30pm
Tuesday	8:00am to 3:00pm
Wednesday	8:00am to 6:30pm
Thursday	8:00am to 6:30pm
Friday	8:00am to 6:30pm
Saturday	Closed
Sunday	Closed

If you need help when we are closed

NHS 111

111 online is a fast and convenient alternative to the 111 phone service and provides an option for people who want to access 111 digitally.

Your needs will be assessed and you will be given advice about whether you need:

Treat yourself at home
Go to a Primary Care Centre

If you need face to face medical attention you may be asked to attend a Primary Care Centre.

Click here to access NHS 111 online or call 111 to speak to a staff member.

Physical accessibility

Disabled patient facilities are also available at this practice.

(Car park space, ramp, toilet etc).

There is access through the main door. We have a wheelchair available for use in surgery.

Hearing Difficulties

If you are experiencing hearing difficulties when being called in to see the doctor or nurse, please do let us know in order for us to set up an alert on your medical records and personally collect you from the waiting room. Alternatively, we do have the facility of a portable induction loop. If you would like to use this, please ask at reception for assistance.

How to make a complaint

We endeavour to give patients the best possible service at all times however, there may be occasions when you feel you wish to express dissatisfaction. The purpose of this leaflet is to explain what to do if you have a complaint about the service the practice provides.

You can register a complaint directly with Birley Health Centre. We offer an in-house procedure to deal promptly with your concerns, in familiar surroundings.

This procedure does not handle matters of legal liability or compensation. It’s purpose is to provide the opportunity for investigating and if necessary correcting any problems that may have arisen or mistakes that have been made. This is called local resolution and it is hoped most complaints can be resolved in this way.

Please note we have a duty of confidentiality to all patients and written consent is required if a complaint is not made directly by a patient.

If you wish to make a complaint to Birley Health Centre please contact:

Mr S Fellowes, Practice Manager, Birley Health Centre by telephone 0114 2358038, in person, by email syicb-sheffield.birleyhc@nhs.net or letter.

The practice will acknowledge the complaint within 3 working days of receipt and decide how best to undertake the investigation. We aim to resolve the issues raised within 20 working days.

If you are not satisfied with the initial result of the complaint, you may be invited to attend a meeting which would be held at the practice, you may bring a friend, relative or someone you trust to rerpesent you. The aim is to resolve any concerns or disagreements fully.

Alternatively a complaint can be made directly to local integrated care board (ICB). Please note the same complaint should not be made to both organisations.

ICB Sheffield

722 Prince of Wales Road

Sheffield

S9 4EU

Tel: 0114 3051000

syicb-sheffield.icbcomplaints@nhs.net

https://southyorkshire.icb.nhs.uk/contact-us

Using local resolution by either organisation does not effect your right to complain to the

Health Service Ombudsman who can review your case.

Health Service Ombudsman

Millbank Tower

London

SW1P 4QP

Tel: 0345 015 4033

NHS Complaints Advocacy offers lots of useful advice how to raise concerns and complaints. They can be contacted via their website www.nhscomplaintsadvocacy.org or by telephone 0300 330 5454.

Sheffield Advocacy Hub can be contacted www.sheffieldadvocacyhub.org or by telephone 0800 035 0396.