Appointments

All appointments now through askmyGP

Faster and easier access to your doctor through askmyGP

We are delighted to have launched a new service called ‘askmyGP’ – a fast and easy way to contact your GP.

Wherever you are, you can request help from a clinician via your computer, tablet or smart phone. You will have the option to request email advice, telephone help or a face-to-face appointment.

‘askmyGP’ also enables you to see when your usual GP is working so you can request help from specific individuals. We respond in working hours between 9am and 5pm Monday to Friday.

To use askmyGP, click on the logo. If you have not already done so, you will need to register to use it and the system will guide you through a simple set-up process. If you require more assistance in setting up an askmyGP account, visit the help page

Face coverings at Birley Health Centre

We kindly request that patients attending Birley Health Centre wear a cloth face covering. This is to help reduce COVID transmission and keep everyone safe. It should cover your mouth & nose but still allow you to breathe comfortably. It could be as simple as a scarf. Thank you​

Cancel an Appointment

It is important that you inform the reception staff if you are unable to attend your appointment.  This will allow the appointment to be offered to another patient.  You can call our reception team on 0114 235 8038 if it the same day, selecting option one.

Self-referrals

Most referrals to other specialists will require you seeing or speaking with a GP, however, there are a number of services locally, listed below that you are able to make self referrals to.

Text Reminder Service

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

GP Hubs - Access to Evening & Weekend Appointments

Appointments with a GP, nurse, healthcare assistant or physiotherapist are available at evenings and weekends from six GP Hubs.

Appointments are available; 6pm - 10pm on weekdays and 10am - 6pm at weekends and bank holidays, including Christmas day & Easter Sunday

Our local GP Hubs are;

  • Woodhouse Hub: Woodhouse Health Centre, 5-7 Skelton Land, Sheff, S13 7LY 
  • Sloan Hub: Sloan Medical Centre, 2 Little London Road, Sheff, S8 0YH

Appointments are booked by contacting the surgery within the usual opening hours or by contacting NHS 111.

Nurse appointments can be booked for the following routine services: blood tests; blood pressure checks; removal of stitches; dressings; asthma reviews; ear syringing; smears; diabetes reviews; injections for B12; Depo contraception.

Physiotherapists in the GP Hubs are able to offer an initial assessment and advice for musculoskeletal pain.

For more information please follow this link: www.primarycaresheffield.org.uk/patients

Late For Your Appointment

Please attend your appointment on time, if you are late you may not be seen. 

Chaperones

All patients are entitled to have a chaperone present for any consultation, examination or procedure. The chaperone may be a family member or friend, but you can request a staff member also. Clinicians may also require a chaperone to be present for certain consultations also.

Home Visits

Unfortunately due to increasing demand, we can no longer automatically visit any patient who requests a home visit.  A clinician can see four to six patients in the surgery in the same time required for a visit.  Also facilities at the surgery for examination and treatment are much more comprehensive.  Please help us to help you and our other patients by visiting the surgery whenever possible.  A clinician may ring before visiting to assess the suitability and urgency of the request.

Home Visits are for the following groups of patients:

  • The terminally ill
  • The housebound
  • Patients who are severely ill in bed

Requesting a Home Visit:

Please make requests for visits before 10:30am. It helps us to judge the urgency of the call if you describe the symptoms.  Our receptionists work to the same standards of confidentiality as our clinical staff.  Visits requested later in the day that are not clinically urgent may not be seen that day.

The following are not valid reasons to perform a home visit:

Transport issues (and the Birley Bus)

We cannot perform home visits because the patient has difficulty arranging transport. On a Monday, Tuesday and Thursday we subsidise a bus that can take people between their homes and the surgery for £1 each way. This can be arranged through our reception.  Alternatively patients should seek transport help from relatives, friends, or taxi firms.

Poor mobility

Whilst having poor mobility is inconvenient and unpleasant, GP surgeries are designed to cater for patients with restricted mobility. If patients are able to attend any other appointments (hairdresser, dentist, lunch out), then they must be expected to attend appointments in GP surgeries.

Residents of care homes

Care home residents are no different to patients in their own homes. It is the responsibility of care facilities to make transport available for residents so that they can get to medical and non-medical appointments.

Resident outside the Practice boundary

Whilst we do allow patients who live outside the practice area, we cannot provide home visits outside of our practice area and suggest that you register at a practice local to yourself.

Test Results

Results of tests and investigations ordered by Birley Health Centre

We will contact you by telephone, or by letter, only if a result is abnormal and you require treatment or further investigations. You will not be contacted if your result is normal.

If you wish to enquire about the results of your tests please call our reception team. The administrative staff will give results to you or you may be asked to speak to the nurse or doctor. Due to confidentiality, adults' results will not be given to anyone other than the patient, unless we have documented consent to do so.

For results please ring the surgery on 0114 235 8038 from 14:00 to 18:00

Results of tests ordered by other organisations

Results of complex investigations need careful interpretation by the clinician who ordered the test. We cannot safely do this on behalf of the hospital. If you are waiting for results from the hospital please contact the hospital direct.

At times the hospital will write to us with the result and a plan, although this can take several weeks. We will contact you directly ourselves if needed.