News

Welcome to Birley Health Centre's news page.

 

For up to date news see

https://www.facebook.com/BirleyHealthCentreSheffield

 

 
We are aware that through this pandemic, we have not been able to see you as much as we would like. You may feel out of touch. We also recognise that the changes have been significant in our health centre and the NHS and the need for communication has grown.
 
We are committed to quality care for our patients and responding to your feedback. Part of this is to improve our communication with you. Hopefully the  Facebook page will be a part of that, even if you need to register or get updates from family members. We realise that not everyone is on Facebook and we will try to include the highlights monthly on this news page.
 
All the best from your Birley Health Centre team.

October

IDAS

Here at Birley Health Centre we are working with IDAS and we will be hosting a monthly drop-in service with one of their advisors. Alternatively an appointment can be made by contacting Birley Health Centre.
The next date is Thursday 2nd November 9.30am-2pm

https://idas.org.uk/

 

Changes to AMGP

As a surgery we have made a descision to trial AskmyGP switching on at 8:30am instead of 8am. This descision has been made to see if this makes it fairer for all patients to patients to get in touch on a morning for same day appointments as AskmyGP capacity has been so overwhelming over the last few months, within the first 30 minutes of each day before the phone lines have opened we have either reached or been at near full capacity. Once we have trialed this we will take on board patient and staff feedback to see how we move forward.

Thank you for your continued support.

BHC

Important Information

Telephone welcome message

You may have noticed some changes to our welcome message, we are now offering a call back service for patients once the queue reaches a certain capacity, if your number is not withheld. We have two different welcome messages which slightly differ with one switching over once we have recached safe maximum appointment capacity for each individual day.

The message also explains we now only take prescription requests from 2pm Monday, Wednesday, Thursday, and Fridays.

AskmyGP remains the same and still opens at 8am and phone lines will continue to open 8:30am Monday-Friday

 

CHANGES TO OUR TELEPHONE SYSTEM

After our initial trial where the telephone lines get diverted to a Reception team at the Northern General (GP Collab) each day from 12.30-13.30, as a surgery we have made the descision to keep this in place going forward. This enables us as a team to plan meetings and relevant training sessions with minimum impact on patients. We have found this has improved with the numbers of reception staff on phones at all times as staff dinners are now taken whilst the phones are divereted as before these were having to be staggared, somtimes leaving phones been manned by minimal staff which was increasing telephone wait times.
 
Many surrounding surgeries divert calls for 1 hour during the day and have done for many years. 
 
We realise that this will add some inconvenience to patients so we do not do this lightly. However this time together will allow us to improve how we work as a team and make improvements we think will improve care overall.
 
Urgent only calls 12.30-13.30
 

AskmyGP

For all Doctor, Nurse, HCA and Admin requests please follow this link for Ask my GP. https://my.askmygp.uk/?c=C88025#/intro
 
Our service is open from 8am until SAFE capacity is reached for the day (This will vary day by day). If showing as unavailable this is due to SAFE capacity been reached for the day. If the system is unavailable and you feel your request is a same day Emergency please contact the surgery directly on 0114 2358038.
For all other request please try again on the following day or the next day you are available.
When Surgery is closed please contact 111
 

FEEDBACK

We have a section for feedback but can patients please note this is reveiwed every 4-6 weeks so please dont leave any medical information or requests for prescriptions as we do not want to miss anything important to you!

You can contact us by AskmyGP or telephone should you want to pass on information or request medical attention, leave medical information or prescription enquiries. To raise a complaint please look at the practice policies section and full information is given.

 
 
 

Medication.

To help reduce calls to your practice and 111, please manage your repeat prescriptions before the Easter bank holiday weekend.
You may be able to order these through a number of different apps and online services.
The NHS App is a single place where you can:
• find pharmacy bank holiday opening times using the ‘Find services near you’ feature
• change your nominated pharmacy to a location convenient to you.
• request your repeat prescriptions
You can be signposted to online help and support if you have questions about using the NHS App.
Alternatively please use Airmid (systemonline) https://systmonline.tpp-uk.com/2/Login?Date=20230403125232
 

Smoke Free

 

 

 

Smoke free Sheffield

If you’re ready to quit smoking, the local service can help. From personalised quit plans, to nicotine replacement therapy or helping you switch to e-cigarettes, they’ll help you find the way to quit that’s right for you. Start your journey at www.Smokefreesheffield.org

 

Smoke Free Sheffield

02/23

Smoke free Sheffield

If you’re ready to quit smoking, the local service can help. From personalised quit plans, to nicotine replacement therapy or helping you switch to e-cigarettes, they’ll help you find the way to quit that’s right for you. Start your journey at Smokefreesheffield.org

 

Birley Hero of Health Walk

Birley Hero of Health Walk and Talk group will be meeting every Wednesday at 10am at the Memorial at Frecheville pond starting from Wednesday 15th February 2023.
We look forward to seeing you all there and please spread the word to ensure people are aware of the new meeting location!
 
 

 

 

 

 

 

Hubs Evening/Weekend appointments

Local GP practices have teamed up to improve the way we provide weekend and evening appointment for our patients.
This new service will begin on Saturday 1st October it and will mean that most people will be able to book weekend and evening appointments closer to where they live. For our patients we will be providing appointments at Crystal Peaks Medical Centre and Jordanthorpe Medical Centre.
Remote and face-to-face appointments can be made with a variety of GP practice staff including Doctors, Advance Care Practitioners, Nurses, Nurse Associates, Health Care Assistants, Physiotherapists and, Pharmacists.
These appointments can be booked through your practice and through NHS 111.
     

June 22

 

Blood Pressure Checks

If you're aged over 40, have not previously been identified as having Hypertension or a related condition, and you haven't had your blood pressure measured by a health professional within the last 6 months, you can now get a BP check at the following local pharmacies:
Weldricks - Owlthorpe and Sothall
Lloyd's Pharmacy - Birley Moor Road
Lo's Pharmacy - Hackenthorpe
Mosborough Pharmacy - Westfield
Boots - Crystal Peaks Retail Park
Gilbert & Armstrong - Mosborough
Whitworths - Beighton
Peak Pharmacy - Morrisons at Halfway
 
Click on the link for more details:

https://www.england.nhs.uk/primary-care/pharmacy/pharmacy-integration-fund/nhs-community-pharmacy-bp-checks-and-hypertension-case-finding-advanced-service/

 

Menopause support! Online group & Face to Face meeting!

The forum:
Some people find it helpful to connect with others for support and sharing knowledge. As any open forums, as a surgery we are not able to predict or endorse medical information that may be shared on the forum. However online forums are a massive support for many people and is great place to share the rich expertise that people develop through personal experience.
 
 
 
Here are some excellent medical resources
 
Rock My Menopause website (www.rockmymenopause.com) has a variety of factsheets and podcasts on various aspects of menopause.
 
Menopause Matters (www.menopausematters.co.uk) provides information on the menopause, menopausal symptoms, and treatment options.
 
Women's Health Concern (the patient arm of the British Menopause Society, website available at www.womens-health-concern.org) has a range of factsheets and an email advice service.
 
The Royal College of Obstetricians and Gynaecologists (www.rcog.org.uk) has various patient leaflets in the section on Menopause and women's health in later life.
 
The Daisy Network (www.daisynetwork.org) is a nationwide support group for women diagnosed with premature ovarian insufficiency or premature menopause.
 
The NHS leaflet Menopause. https://www.nhs.uk/conditions/menopause/
 

 

Hayfever

A short video and more for helpwith hayfever

https://www.youtube.com/watch?v=qFmrsuCQp7w

 

 

Patient Assosiation Group

 
As an NHS patient, you might want to join the https://www.patients-association.org.uk
 
It's an independent patient charity campaigning for improvements in health and social care for patients and it's free to join.
We would welcome our patients being involved. It may help us work together as we improve the NHS for everyone.
 
 
 

 

Working Win

 
Birley is working with an excellent organisation called 'Working Win'.
Working Win supports people who have a health condition to find and stay in employment. If you’re looking for a new role, or struggling at work, sign up for our free support. We’ll work with you to build on your strengths, and to feel settled and flourish in your role.
 
Who is Working Win for?
if you live in Sheffield, Rotherham, Doncaster, Barnsley or Bassetlaw
aged 18 and over
if you have a physical and/or mental health condition
if you are unemployed and looking for work, or
if you are working and want support to continue working, or
if you are off work sick, and want to return to work
You will receive one-to-one support from a dedicated employment specialist. This includes
help with job applications, CVs and interviews to find work that matches your skills and strengths
support to continue working and manage your health at work
offer to meet with your employer to talk about your needs at work
support to apply for grants like Access to Work
access to a team of qualified health and wellbeing coaches
debt, benefits and employment law advice
flexibility to meet in person, or support over phone or video appointments
 
How do I get involved?
You can refer yourself by filling in the form on this website: https://www.workingwinreferrals.co.uk/
or if you prefer to have a chat, give us a call on 0114 2900 218

MacMillan

 
One of our patients has requested that we pass on this post from MacMillan who want to support people with cancer to navigate the system at this difficult time
 
Being diagnosed with cancer is scary. Right now, we know it might feel scarier than ever. Many people are exhausted, anxious, and lonely.
We are hearing from patients who are concerned that winter pressures on the NHS will impact their cancer treatment. In some regions, we have started to hear that appointments are being cancelled or pushed back.
That's why Macmillan has put together the 'Raising Your Voice' toolkit. The toolkit helps people affected by cancer navigate their healthcare journey, at times when it might be impossible to access treatment.
If you or a loved one are worried about the treatment or care you are receiving, or lack thereof, then this toolkit is for you.
Macmillan will continue to support everyone living with cancer. If you need immediate information, advice, or support, you can:
Find information on cancer and coronavirus on the Macmillan website
Call the Macmillan Helpline on 0808 808 00 00, to access a range of different support services including benefits advice
Speak to others in our Online Community

 

NHS app

Regarding registering for the NHS app, we are getting various questions.
 
 
 

 

 

Where to go if you are unwell.

 

We're aware that it can be confusing where to go to get help when you are unwell; 111, NHS.net, pharmacy, GP, walk in centre etc. This video hopefully will help you understand the options.
 
Transcription below.
 
My name is Dr Allen, one of the GPs at Birley Health centre.
 
In this video I will explain the options of where to go for help when you are unwell as this can be confusing. This includes 111, NHS online, 999, walk in centres, pharmacy and GPs. Any websites or phone numbers I mention are available in the description.
 
If you have a new problem, or need medical help and are unsure where to get help from, use 111 online or call 111. They will help or direct you. They can even book you in to A and E or a GP, day or night.
 
If you want to know more about a known medical problem that you have, try searching on the NHS website. This has reliable information on health conditions, medications and much more.
 
Use 999 in a medical emergency when someone is seriously ill or injured and their life is at risk. For example signs of a heart attack or stroke, heavy bleeding that won’t stop, or severe difficulty breathing. Don’t call your GP surgery as we can not respond as quickly as the ambulance service.
 
Broadlane walk-in centre can treat minor injuries or illnesses, such as infections, cuts and rashes. They are open every day 8am to 10pm.
Pharmacies can help with medication questions, as well as minor illness such as coughs and colds, flu and red eyes.
 
For urgent dental problems you need to call your dentist or 111 if you not have one. only dentists can safely diagnose and treat dental problems.
Health visitors can offer excellent support with most common childhood health problems. The link and phone number is in the video description.
For help mental health support at any time, you can contact the Sheffield rethink helpline or Samaritans. Again links and numbers in the video description.
 
Finally there is your GP. One of our unique roles is helping patients who have a mixture of medical problems. Another role we play is where it really important to see someone who knows you. This may be that you have an ongoing medical problem or medication. One of the ways to ensure a GP is available when you need us is to consider if any other options would be suitable for you. If in doubt, using the 111 service can help you.
 
Our phones lines are open from 8.30am until 6pm every day, except on a Tuesday afternoon when our phone lines are diverted to a call centre at the NGH. If you need urgent help on a Tuesday afternoon, they will contact us.
 
The best way to get medical help from Birley health centre is to use AskmyGP on our website. If you write a little about what you need, we can find the best person to help you. If you want to know more about AskmyGP or other changes at Birley Health centre this year, please follow the a link in the description. People who cannot access the AskmyGP service can still continue to telephone the Health Centre as before.
 
If you need an appointment in an evening or a weekend, we can book people into Woodhouse or Sloan GP surgeries. This includes appointments for GPs, nurses, physios and blood tests. If you prefer this let us know as will need to arrange this for you.
 
When we are closed, GPs are still available in Sheffield all the time. If any problem can’t want until we are open, please do ring 111, who can arrange help if you need this.
So in summary, NHS online is excellent for getting more information about a known problem you have. 999 for life threatening emergencies, walk in centre Broadlane for is for minor injuries, pharmacy can help with multiple minor illnesses and health visitors help with common childhood illness. Our phones lines are open 8.30 until 6pm every day except Tuesday and we prefer to use our online access if you have internet.
 
The main take home point, if you don’t know what to do, use 111 online or call 111, any time of any day. The role of 111 IS to help you find the best way to get the care that you need.

 

 

 

 

 
 

A message from Dr Boyle about a fantastic organisation who support patients to make small changes that prevent , and help manage, health problems.

Dear all, you may not know but I’m a founder Trustee of The British Society of Lifestyle Medicine (BSLM). It’s an organisation that is set up to share knowledge with health professionals and society generally of small changes in lifestyle that can make a big change in health outcomes.
For example who would have believed 5 years ago that type 2 diabetes if caught early could be reversed in many! It’s a not for profit organisation.
Essentially it’s about prevention of illness , reversal where possible and amelioration of long term conditions where established
The website is full of evidence based information. I hope you enjoy engaging with BSLM. It really is enlightening. Thanks Dr Michael Boyle
 

 

How get travel certifcates


You can register for the NHS app now.
 
Instead of using the app you can contact 119 if you need a letter for travel.
 
Please don't call your GP for proof of being able to travel. They can not do this and the phone line is needed for usual care. Thank you
 

 

 

 

COVID recovery

This resource has been developed to support individuals with their recovery from COVID-19.
 

 

 

 

Recommended health related books

With the dark nights and lock down, one positive thing that some people do is reading.
Over the next few weeks, we will share recommended health related books on topics such general well-being, child-parent relationships, menopause, end of life, grief and sleep. On facebook it is simply a list of titles. However there is a paragraph about each book at https://www.birleyhealthcentre.co.uk/self-help-resources
To generate this list, we have personally asked 1000’s of doctors and patients for their recommendations so hopefully it is a pretty rich list. Feel free to share with anyone may be interested.
The time health professionals have to spend with each person may unfortunately feel too short. It does to us too! Books can distill hours of expert wisdom that can benefit those who enjoy reading. We have not personally read all these books, so we can't endorse everything they say. The list is also not exhaustive.

 

 

 

 

Stop smoking service

A quick plug for the service in Sheffield that supports people to stop smoking and their short video.
It can take a few tries to quit smoking for good. But you’re a step closer to success each time you try. Make your next quit attempt this year. Text 'YSF' to 80800 to speak to a stop smoking advisor. You're 3 times more likely to quit with their support.

 

South Yorkshire Community Transport

South Yorkshire Community Transport providers offer a free return journey to a Covid-19 vaccination site for priority groups.
To book a ride to and from a vaccination site with Door-2-Door services in South Yorkshire, passengers must call once they have their vaccine appointment.
Sheffield Community Transport - 0114 285 9906
They should try to give as much notice as possible and at least one or two days before the journey itself. Operators will work hard to accommodate as many people as possible, but places are limited, and will be offered on a first-come, first-served basis.

 

 

 

Video of Beighton vaccine site

We've made a video of a walk through of what to expect if you are getting a COVID vaccine at Beighton.
We are aware from our facebook group that there is some anxiety about the logistics of getting the jab. It is an unfamiliar surgery, many people struggle with mobility, have not been out of the house much and there are lots of unknowns.
Dr Allen made a video at Beighton today. It is not the best quality, but hopefully it will give you a little more information about what to expect and how to plan for it to go well if you are going yourself or taking someone in the next few weeks.
Please share it, especially with anyone over 70 and attends a GP at Birley, Hackenthrope, Sothall and Beighton, Crystal Peaks or Mosborough.
Again, you will need to be invited. Please do not contact your surgery, they will contact you and are working through in the order of priorities we have been given.
Many people have found it to be a positive and even emotional experience. All the best to anyone going this week!
 
 

Why Beighton?

We have had the following 2 very good and related questions about 'Why Beighton, why not vaccinate at Birley?
1) 'Could you tell us why so many practices have been grouped together for the covid vaccine and why a practice with such poor access ie.parking was chosen. With so many practices combined it will take longer for patients to receive the vaccine.' AND
2) 'Mindful that some people are not fully mobile, do not have use of cars may not be fully conversant with public transport routes etc...Can you please explain why the vaccine is not being administered at BHC?'
Our answer
All the local practices wanted to do it at their own practice! Grouping practices together is a national strategy out of our hands. We can only speculate about why. However giving a vaccine at -80 degrees is a specialist situation that we can't all do individually.
The factor limiting the number of vaccinations is not that batches are shared between multiple practices, but supply of vaccine. We're willing to give them out as quick as we get them.
The choice of venue is also complex. Partly again, out of our hands. NHS wanted a medical building for good reasons. If we gave one surgery the vaccinating role for all 6 surgeries, it could compromise care for that practice and overwhelm staff. Given all the factors, Beighton was an available medical building that seemed overall the best from the options we had.
National strategy does change. As the Oxford vaccine is less complex to store and give, there is speculation that this could be more practically achieved back at Birley. But again, that is out of our hands for now.
We are not going to get everything perfect. It is a very challenging scenario all around and many surgeries around the country simply declined to participate for many good reasons. The team is committed to doing the best job we can and we hope we can vaccinate from Birley at some point!
 
 

Warning regarding fraudulent messages regarding the covid vaccination

We are aware that some people are receiving suspicious calls and text messages offering the COVID-19 vaccination.
Coronavirus vaccines are only available on the NHS. You can be contacted by the NHS, your employer, or a GP surgery local to you, to receive your vaccine. Remember, the vaccine is free of charge. At no point will you be asked to pay.
- The NHS will never ask you for your bank account or card details.
- The NHS will never ask you for your PIN or banking password.
- The NHS will never arrive unannounced at your home to administer the vaccine.
- The NHS will never ask you to prove your identity by sending copies of personal documents such as your passport, driving licence, bills or pay slips.
If you receive a call you believe to be fraudulent, hang up. If you believe you have been the victim of fraud or identity theft you should report this directly to Action Fraud on 0300 123 2040. Where the victim is vulnerable, and particularly if you are worried that someone has or might come to your house, report it to the Police online or by calling 101.

 

AskmyGP as an App

We've had questions about using AskmyGP as an app. The initial way to use AskmyGP is through your web browser ie Chrome. However with this, notifications come via your email only.
There is a way to make it function as an app on your phone with notifications. You will not find this in an 'app store'. However this link below may enable you to get the app functioning. It works on android, apple and windows.
If anyone is struggling, we can try and help. However the experts are probably some of our patients now!

 

 

 

 

We need your feedback!

 
Your feedback is essential for us to improve the services we provide for our patients and to enable Birley to be the best that it can be.
We would love to hear from you if you have a suggestion on how we can do things better to improve your experience.
Rather than using Facebook for feedback, please use this form on our website. We may post some suggestions back on to the Facebook to discuss further.
Thank you!
 
 

 

 

How can we best share our news and updates with patients who don't have the internet?

We have some ideas but are keen to know what other ideas are out there?
We don't want anyone feeling left behind. Thanks
 
 
 

Dr Allen has created a video that explains some of the principles of pain relief.

As it states, it is not intended to replace a conversation with the surgery. However it may help you better understand medications you have taken, what options may be available and which medications may be the most suitable. It also explains how to best take them safely.
 
 

Face coverings exemptions

 
We get many questions about Face coverings exemptions. The government has covered this in their guidelines here. I'm afraid it is not part of our NHS work to provide letters for exemptions covered here. You could print out the guidelines if having something official give you some security about being challenged.
 
 
 
Face coverings: when to wear one, exemptions, and how to make your own
 
Section of the guidelines below
 
'Please be mindful and respectful of such circumstances. Some people are less able to wear face coverings, and the reasons for this may not be visible to others.
 
This includes (but is not limited to):
children under the age of 11 (Public Health England does not recommend face coverings for children under the age of 3 for health and safety reasons)
people who cannot put on, wear or remove a face covering because of a physical or mental illness or impairment, or disability
where putting on, wearing or removing a face covering will cause you severe distress
if you are speaking to or providing assistance to someone who relies on lip reading, clear sound or facial expressions to communicate
to avoid harm or injury, or the risk of harm or injury, to yourself or others ‒ including if it would negatively impact on your ability to exercise or participate in a strenuous activity'