January 22

Missing or incorrect COVID-19 vaccination data on the NHS app?

If your vaccine record is missing information or is wrong:

1. Call 119.

2. Select option 1 (England).

3. Select option 4 (To report an issue with your COVID vaccination record).

4. Ask to speak to the Vaccination Data Resolution Service (VDRS). You should get a call back within 21 days.

If you believe you have missing or incorrect COVID-19 vaccination data on your NHS app or on your GP record, please call 119 and ask the agent to make a referral to the Vaccine Data Resolution Service (VDRS).

The service has been set up to resolve missing or incorrect vaccination records for people vaccinated in England who have a current NHS number and are registered with a GP practice in England.


The VDRS team will call you back within 21 days to discuss your records.


However, please note 119 and VDRS call agents do not provide clinical advice and cannot help at this time with queries related to vaccinations received overseas. If your query relates to personal information which is incorrect on the patient record (e.g. name, address), please contact the practice and will be happy to help.