All appointments now through askmyGP
Faster and easier access to your doctor through askmyGP
We are delighted to have launched a new service called ‘askmyGP’ – a fast and easy way to contact your GP.
Wherever you are, you can request help from a clinician via your computer, tablet or smart phone. You will have the option to request email advice, telephone help or a face-to-face appointment. We will still however need to make a clinical judgement about the best way to see you.
‘askmyGP’ also enables you to see when your usual GP is working so you can request help from specific individuals. We usually respond in working hours which can be can be seen on 'our service times' on AskmyGP homepage.
We are closed to new requests on a Tuesday from 13.00 as we are closed to routine work. For emergencies, please call our number and you will be diverted to the service that supports us on a Tuesday afternoon.
To use askmyGP, click on the logo. If you have not already done so, you will need to register to use it and the system will guide you through a simple set-up process. If you require more assistance in setting up an askmyGP account, visit the help page
Drive through blood testing
To reduce the demand we need to direct the majority of our blood tests to the drive through service at Building 183 (Former Blood Service site), Longley Lane, Sheffield, S5 7JN.
Longley Lane is open Monday to Friday, 8am to 5pm (excluding Bank Holidays) and Saturday, 8.30am to 1pm.
You need to be referred by a clinician to use this service. Your blood test will need to have been requested. Having your NHS number is helpful. You can get this quickly by getting the NHS app or else asking through AskmyGP or calling.
If you prefer to go to the Hallamshire, please see details of address, available times and days here
Face coverings at Birley Health Centre
We kindly request that patients attending Birley Health Centre wear a cloth face covering. This is to help reduce COVID transmission and keep everyone safe. It should cover your mouth & nose but still allow you to breathe comfortably. It could be as simple as a scarf. Thank you
Cancel an Appointment
It is important that you inform the reception staff if you are unable to attend your appointment. This will allow the appointment to be offered to another patient. You can call our reception team on 0114 235 8038 if it the same day, selecting option one.
Most referrals to other specialists will require you seeing or speaking with a GP, however, there are a number of services locally, listed below that you are able to make self referrals to.
- Adult carers https://sheffieldcarers.org.uk/.
- Young carers https://www.sheffieldyoungcarers.org.uk/request-an-assessment/
- weight management http://www.livelightersheffield.com/
- Anxiety, depression, stress http://iaptsheffield.shsc.nhs.uk/contact-us/
- Youth mental health https://www.sheffieldfutures.org.uk/i-need-help/door43/
- Smoking cessation https://yorkshiresmokefree.nhs.uk/
- Exercise https://www.siv.org.uk/fitness
- LGBT youth https://sayit.org.uk/
Text Reminder Service
We have a texting service which allows you to receive confirmation and reminders about your appointments.
To have this service you will need to register by completing a consent form.
Please remember to update your contact details with us when you change address, telephone numbers and email address.
GP Hubs - Access to Evening & Weekend Appointments
Appointments with a GP, nurse, healthcare assistant or physiotherapist are available at evenings and weekends from six GP Hubs.
Appointments are available; 6pm - 9pm on weekdays and 10am - 6pm at weekends and bank holidays, including Christmas day & Easter Sunday
Our local GP Hubs are;
- Crystal Peaks Medical Centre, 15 Peaks Mount, S20 7HZ
- Jordanthorpe Health Centre 1 Dyche Close S8 8DJ
- Mathews Hub - Belgrave Medical Centre, 22 Asline Road, Sheffield, S2 4UJ
Appointments are booked by contacting the surgery within the usual opening hours or by contacting NHS 111.
Nurse appointments can be booked for the following routine services: blood tests; blood pressure checks; removal of stitches; dressings; asthma reviews; ear syringing; smears; diabetes reviews; injections for B12; Depo contraception.
Physiotherapists in the GP Hubs are able to offer an initial assessment and advice for musculoskeletal pain.
For more information please follow this link: www.primarycaresheffield.org.uk/patients
Late For Your Appointment
Please attend your appointment on time, if you are late you may not be seen.
All patients are entitled to have a chaperone present for any consultation, examination or procedure. The chaperone may be a family member or friend, but you can request a staff member also. Clinicians may also require a chaperone to be present for certain consultations also.
Unfortunately due to increasing demand, we can no longer automatically visit any patient who requests a home visit. A clinician can see four to six patients in the surgery in the same time required for a visit. Also facilities at the surgery for examination and treatment are much more comprehensive. Please help us to help you and our other patients by visiting the surgery whenever possible. A clinician may ring before visiting to assess the suitability and urgency of the request.
Home Visits are for the following groups of patients:
- The terminally ill
- The housebound
- Patients who are severely ill in bed
Requesting a Home Visit:
Please make requests for visits before 10:30am. It helps us to judge the urgency of the call if you describe the symptoms. Our receptionists work to the same standards of confidentiality as our clinical staff. Visits requested later in the day that are not clinically urgent may not be seen that day.
The following are not valid reasons to perform a home visit:
Transport issues (and the Birley Bus)
We cannot perform home visits because the patient has difficulty arranging transport. On a Monday, Tuesday and Thursday we subsidise a bus that can take people between their homes and the surgery for £1 each way. This can be arranged through our reception. Alternatively patients should seek transport help from relatives, friends, or taxi firms.
Whilst having poor mobility is inconvenient and unpleasant, GP surgeries are designed to cater for patients with restricted mobility. If patients are able to attend any other appointments (hairdresser, dentist, lunch out), then they must be expected to attend appointments in GP surgeries.
Residents of care homes
Care home residents are no different to patients in their own homes. It is the responsibility of care facilities to make transport available for residents so that they can get to medical and non-medical appointments.
Resident outside the Practice boundary
Whilst we do allow patients who live outside the practice area, we cannot provide home visits outside of our practice area and suggest that you register at a practice local to yourself.
Results of tests and investigations ordered by Birley Health Centre
We will contact you by telephone, or by letter, only if a result is abnormal and you require treatment or further investigations. You will not be contacted if your result is normal.
If you wish to enquire about the results of your tests please call our reception team. The administrative staff will give results to you or you may be asked to speak to the nurse or doctor. Due to confidentiality, adults' results will not be given to anyone other than the patient, unless we have documented consent to do so.
For results please ring the surgery on 0114 235 8038 from 14:00 to 18:00
Results of tests ordered by other organisations
Results of complex investigations need careful interpretation by the clinician who ordered the test. We cannot safely do this on behalf of the hospital. If you are waiting for results from the hospital please contact the hospital direct.
At times the hospital will write to us with the result and a plan, although this can take several weeks. We will contact you directly ourselves if needed.